Boutique Hotel Cordial La Niña de Vegueta

I am extremely disappointed with the way this hotel handled my reservation issue. Although I acknowledged my booking mistake from the beginning, the hotel showed absolutely no flexibility, goodwill, or customer care. Despite the fact that the room was never used and I remained a customer of the Cordial group during the same period, the hotel refused any form of partial refund or future stay credit. Communication was slow, impersonal, and limited to repeating the cancellation policy without any real attempt to resolve the matter fairly. As a loyal traveler, I expected professionalism, understanding, and at least some consideration of the circumstances. Unfortunately, my experience with this hotel has been very negative, and I cannot recommend their customer service based on how this situation was handled.

The hotel is very beautiful and the food on the menu is delicious - recommend the burrata salad. Located at the beginning of La Vegueta which is an all walking area with many restaurants, bars, shops, landmarks, and things to do. You will also find the Cathedral and Christopher Columbus’ house walking distance. On the downside, this hotel is a bit too noisy to my taste, due to being located on a main road - you can hear everything from the outside. Needs maintenance improvement in the rooms. Nothing to worry about but keeping a better eye on the details would certainly enhance the state of things. During my stay, another customer complained about the noise coming from the downstairs restaurant, keep in mind it was past 11pm and there are signs in every floor (even inside the elevator) saying to respect the silence in the hotel. And I did notice that it was not well handled. It almost seemed like the employee didn’t realize it was past 11pm and the customers in the restaurant were being too loud.

Room was a little noisy since it was on the street side. Other than that it was a nice room, with some very minor quirks (a loose floor tile, shower drain a bit slow). We didn’t really use the rooftop because it’s a bit windy, and we didn’t see anyone else up there. The staff was friendly and we loved the neighborhood and its local bars/cafes/restaurants.

Unfortunately, our stay at this hotel severely impacted what should have been a joyful honeymoon. We encountered several major issues that made our experience distressing from the start. • Upon arrival, we noticed a foul odor in our room, which persisted despite our request for cleaning. It turned out the smell was coming from the toilet sewers, making our stay uncomfortable. • The worst incident happened in the dining area, where a horrendous smell from the kitchen made me physically ill. When I checked the kitchen, I found it in a shocking state, with rotten food left out and pans with decaying food on the stovetop. This entire experience has been extremely disappointing and ruined what should have been a special trip for us. I hope the management addresses these issues promptly to prevent future guests from enduring the same.

We had a really negative experience here. Even though we asked for a quiet room, they gave us a room that was next to their restaurant. Even after the guests of the restaurant left (around 11pm) we could hear loud noises of the restaurant staff, which went on untill 1 am (!), and despite complaints from other hotel guests, who were staying in rooms further from the restaurant than ours. I had to personally go to the restaurant and assertively demand a minimum of respect for the hotel guests. This is no way to treat guests, especially at these prices. Do yourself a favor and don't book here.